SRE-CheapTrips Inc is a Scam
On Aug. 14, 2009, my husband (foolishly) accepted a deal from Cheaptrips, offered over the phone. The “membership” fee of $108.95 was taken from our Visa account on that day.
The SRE-CheapTrips Inc offer included the promise of an immediate refund, if dissatisfied, upon return of the materials. The materials were received. On 9/24/09, we called and were directed how to return the packet of materials, again with the promise that the refund would be ours.
In Dec. and again in Jan. we contacted the company via their web site and requested the refund. Their response was “You should recieve (sic) your refund on your next billing statement.” Given plenty of time, I began to call them (first on 2/2/10). Since then, I have phoned them no less than 19 times. Early on, I was told it “should be in my account on Fri.” or “would be returned in 7 to 14 days” and “would tell the supervisor to expedite the refund” and “it would be resubmitted to refund manager” and “the ref!und manager would call” and “it has been handed in for investigation”.
In April, the replies began to take on new excuses: “the refund manager was unavailable. Call back later.” “The refund manager was out of the office.” Even when I made an “appointment” for a time to call said “refund manager”, he would not take the call but would “call back”; I would be told to call at another given appointment time; or be told “he’s not in yet.” or once, was told that “he’s doing interviews and can’t be interrupted.” Finally on June 9, 2010, I got through to Chris, the refund manager.
After explaining my request for a refund, he seemed to run out of excuses and finally told me that unless my husband called (the one who had actually made the deal), he would deal with us no further. My husband has called 4 or 5, and has been given the same run around as I was.
We now know we’re dealing with a dishonorable outfit that is SRE-CheapTrips Inc , but aren’t ready to give up the fight! Thanks for whatever you can do! We would like our refund!! Their letterhead gives them the title of:
Scam is SRE-CheapTrips Inc. P.O. box 2036, Cherry Hill, NJ 08034. Customer service number 1-877-354-9440 or 1-800-211-5119. Member: Gary Clark with ID number 2014567
